Frequently Asked Questions

What is DoctorOnCall24x7.com and why is it unique?
DoctorOnCall24x7.com is a 24-hour multi-specialty telemedicine clinic at your fingertips. We offer a confidential HIPAA-compliant, end-to-end encrypted virtual medical clinic via HD videoconferencing and telephones with virtual examination capabilities. We provide immediate medical advice for all questions ranging from routine health information to urgent healthcare needs.
What are some typical conditions that prompt people use Doctor On Call?
Fever, Urinary tract infection, Sore throat, Abdominal pain or cramps, Earache, Accidents, Vomiting, Abscess, Acid reflux, Allergies, Animal/insect bite, Arthritis, Asthma, Backache, Blood pressure issues, Bronchitis, Bowel/digestive issues, Cellulitis, Cold, Constipation, Cough, Croup, Diarrhea, Dizziness, Eye Infection/irritation, Flu, Travel information and vaccinations. Gout, Headache/migraine, Herpes /shingles, Joint pain/swelling, Laryngitis, Pink eye, Poison ivy/oak, Rash, Respiratory infection, Sinusitis, Skin Injury, Sprains/strains, Strep throat, Tonsillitis, Vaginal/menstrual issues, Yeast infection
What are the benefits?

DoctorOnCall24x7.com provides rapid access to emergency professionals anytime of the day or night from anywhere in the world. This is especially comforting during times when your personal physician is unavailable, while you are traveling or you need second or first medical opinions about your ailment. Call us first if you are concerned about a health problem and need an immediate answer. With appropriate advice and early intervention, we may be able to spare you the stress, fatigue, and expense associated with spending countless hours waiting for emergency treatment. Click Here to learn more about the benefits of telemedicine.

How do I get started?
  1. Simply complete the consultation form.
  2. Read the USMDDIRECT disclaimer and pay via PayPal.
  3. The service fee for a primary care physician or a physician’s assistant is $49 for the first 15 minutes. For a specialist physician, the first 15-minute call is $69. For an additional fee, it is possible to continue the call.
  4. Press the doctoroncall app on your smart phone to be connected.
How much does it cost?
The service fee for an Emergeny Doctor is $49 for the first 15 minutes, $98 for 30 minutes, $147 for 45 minutes, $196 for 60 minutes.

For a specialist physician, the first 15-minute call is $69.

What are the features of DoctorOnCall24x7.com?
  • Provides easy phone access for routine or urgent inquires.
  • Offers advice on the best course of action.
  • Provides peace of mind and reduces stress.
  • Improves quality of care cost-effectively.
  • Limits unnecessary ER and physician visits (possibly saving hundreds of dollars per visit).
  • Encourages early treatment.
  • Prevents a small problem from becoming a large one.
What is our track record?
DoctorOnCall 24×7.com utilizes continuous quality assurance controls and periodic member satisfaction surveys to ensure the highest level of program performance. Since the beginning our service, DoctorOnCall24x7.com has consistently achieved a 96 percent satisfaction rating.
Who is our physician team?
DoctorOnCall 24×7.com utilizes continuous quality assurance controls and periodic member satisfaction surveys to ensure the highest level of program performance. Since the beginning our service, DoctorOnCall24x7.com has consistently achieved a 96 percent satisfaction rating.
What services are not provided?
USMDDirect does not provide narcotic pain medication (Please do not ask for pain medication).

We do not provide services where local law prohibits telemedicine.

We do not provide services where our physicians are not licensed to provide care.

Can I get a prescription?
Yes
Can I get a narcotic medication prescription?
NO
Can I get a refill on my medication?
Yes, for a 10-30 day supply.
Should I use DoctorOnCall24x7.com in the case of an emergency?
For life-threating emergencies, please call 911 or go to the nearest emergency facility.
Can I request a particular doctor?
Yes
Where are your services available?
USMDDirect does not provide narcotic pain medication (Please do not ask for pain medication).

We do not provide services where local law prohibits telemedicine.

We do not provide services where our physicians are not licensed to provide care.

What are the system requirements to use Doctor On Call?
USMDDirect is a HIPAA compliant, web-based end-to-end encrypted telemedicine solution.

Minimum requirement

  • Google chrome (download)
  • Firefox
  • Safari

Bandwidth requirements:

  • Video: 300 kbps per stream (recommended lowest level)
  • Audio: 50 kbps per stream (recommended lowest level)

Video specifications:

  • Video resolutions — browsers
  • 1280 x 720
  • 640 x 480
  • 320 x 240
  • Video resolutions — mobile (iOS/Android):

Additional recommendations:

  • Headsets with microphone for improved sound quality and privacy
  • USB echo-canceling speakers for meeting room environments

USMD on IPhone/IPad:

  • The USMDDirect is supported in iOS 9 or higher.
  • The USMDDirect is supported on Wi-Fi and 4G/LTE connections.

USMD on Android:

  • The USMDDirect works with any Android 4.1+ device (Jelly Bean, API Level 16) that has a camera (for publishing video) and adequate CPU and memory support.

Still have questions?

Please get in touch.